#Timely matter or manner registration#
Registration of complaintsĪll complaints are registered centrally, with due regard for the confidential nature of your personal details. If your complaint is rejected, you will be notified of the decision and reasoning within four weeks of receipt of your letter of complaint.
the complaint is submitted more than a year after the behaviour took place.the behaviour to which the complaint relates has already been addressed on the basis of a previous complaint.In some cases, we will not process the complaint. If necessary, this period may be extended by a further four weeks, in which case you will be notified. You will be informed about their decision within six weeks of receipt of your complaint. The Executive Board decides how the complaint will be settled and will subsequently inform you and the person whose behaviour the complaint relates to in writing of its decision and reasoning. He or she has the right to provide a verbal and/or written opinion of the complaint. The staff member to whom your complaint relates will receive a copy of your letter or the report. We will make a written report of your verbal complaint. To do this, schedule an appointment with the officer handling your complaint. Should you prefer, you can also submit your complaint verbally. The person assigned to handle your complaint will confirm receipt of your letter as soon as possible. Please describe your complaint and the reasons for it as completely and clearly as possible in order to ensure a fast and appropriate response. the date on which the matter to which the complaint relates took place.the name of the person and department to whom and which the complaint relates.Your letter should include the following: If you wish to submit a complaint, you should send a letter to the Director-General of Stichting Nuffic (the Nuffic Foundation). inaccessibility of one of our websites.careless handling of data and/or information you provided.lack of willingness to correct mistakes.failure to respond to letters in a timely manner.failure to provide requested information in a timely manner or at all.failure to use appropriate manners or behave respectfully.If you feel Nuffic has acted improperly, you can submit a complaint. We have a complaints procedure in place that you can use if you have a complaint about the manner in which you have been served by Nuffic. If it doesn’t you can consider submitting a complaint.
Usually, a telephone call will set things right. If you are dissatisfied with how a particular matter has been dealt with, we will do our best to resolve the problem.
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